Policies for Creative Gifts to Go LLC
Payment: We accept the following credit cards: American Express, Visa, MasterCard, and Discover Card as well as PayPal. Your credit card will be charged at the point of purchase online. Sales tax will be charged on all orders delivered to or shipped within the state of Arizona. Washington state sales tax will be charged on all wine gifts which ship from that state.
It is essential that you provide a full and complete address (including bldg #, floor, suite#, apt#, and business name where applicable as well as a correct recipient phone number) when placing your order. UPS and Fedex cannot deliver to a PO Box. When placing your order, you agree to pay a $10 address correction fee (which we are charged) plus any other shipping and return fees resulting from incorrect or incomplete information being provided. If the recipient is not at home, carriers may, at their discretion, leave the package at the recipient’s front door. If the gift is perishable, please make sure that the recipient will be at home prior to placing your order.
We are not responsible for packages which cannot be delivered to incorrect or outdated addresses or to packages delivered to unintended recipients. If a signature is required (and it is always required for wine gift baskets) and no one is present to accept the delivery after three attempts, the package is undeliverable. No refunds will be made.
There will be no refunds for orders which are unable to be delivered due to incorrect addresses or, in the case of Flagstaff hand deliveries, failure of the recipient to respond to our phone calls regarding delivery. We cannot deliver food gifts to Flagstaff residents when no one is at home to accept it.
Hospital and Hotel Deliveries:
We hand deliver gifts that we created here in Flagstaff to hotels and Flagstaff Medical Center in Flagstaff, Arizona only. All other gifts are shipped. We cannot guarantee a delivery to a patient or a guest in any hospital, medical center, or hotel located outside of Flagstaff and will not be responsible for a refund or reshipment of the gifts.
In most cases, the package arrives after the patient or guest has checked out. We strongly urge that you send packages to the patient or guest’s home address instead.
Late-Delivery:A limited guarantee is implied for all 2-day and overnight shipments. If the parcel carrier fails to deliver your package on the requested day, your shipping charges will be refunded. Our refund policy does not cover:
- Acts of God (includes weather),
- An act of war
- Ground shipments (arrival dates are estimated)
- High seasonal shipping volume (such as Christmas)
- Incorrect or incomplete address provided by sender
We offer a wide variety of fresh and seasonal products. At times, Mother Nature can be unpredictable. If due to crop failure or poor weather conditions a particular flower, plant, or color choice is not available, we reserve the right to substitute with another fresh selection of equal or greater value.
At times, certain gift basket components may become unavailable or discontinued. As with fresh products, we reserve the right to make substitutions with items of equal or greater value. During the warm summer months, we substitute heat-tolerant gourmet products for any chocolate items when gifts are being shipped.
In our twenty-two years in business, we’ve never had anyone request a return of a gift basket, however, if you are unhappy with a gift/gift basket, you must notify us immediately..
All baskets and gifts must be returned to us in their original unopened condition within two days of receipt in order to receive a refund. We will credit the original charge card used in payment for the retail price of the basket/gift minus a 20% restocking fee and minus all shipping/handling charges. If a basket/gift is returned to us by the shipper due to an invalid or incorrect address, or if the recipient refuses to accept delivery, we will credit your charge card with the retail price of the basket minus the 20% restocking fee minus all shipping fees which includes any fees accessed to us by the carrier for wrong address and return. So, be very sure that the address you provide is accurate.
Our state health department specifies that we cannot accept any opened basket or specialty food product for credit or exchange. Any imprinted or personalized products are custom and cannot be returned.
If your gift is damaged in shipment, please notify us immediately so that we can correct the situation. You must retain all packing materials and the gift for inspection by the carrier in order to be reimbursed. Any damaged shipment that was shipped via the U.S. Postal Service must be returned to the post office by you for reimbursement. We can only reimburse or exchange items that have been verified by the carrier or the US Post Office as being damaged.
Each of our gifts/gift baskets are custom created when you place your order. If you need to cancel the order, you must notify us immediately before the gift has been created. Once the basket has been created, there will be a 25% restocking fee if you decide to cancel. Once a gift/basket has been delivered or shipped, there can be no cancellation for any reason and there can be no refund.
Wine and Alcoholic Beverages:
We do not sell or deliver wine or other alcoholic beverages within the state of Arizona All wine and other alcoholic beverage products are shipped by our partner company in Washington state. Alcoholic gifts can ONLY be shipped to the following states:Alaska, Arizona, California, Connecticut, Washington DC, Hawaii, Idaho, Illinois, Michigan, Minnesota, Missouri, New Hampshire, North Carolina, Ohio, Oregon, South Carolina, Virginia, Washington, West Virginia, Wyoming. They must be signed for by someone over the age of 21 and cannot be hand delivered. They cannot be shipped to any state other than those listed above.
Our partner company does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our partner company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from our partner company is over the age of 21. You also agree that any alcohol purchased from our website is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our partner company will prosecute you fully to the extent allowable by law.