Creative Gifts - Flagstaff Arizona
Shipping and Hand Delivery Information

Please read all information carefully.

Most items that are created in our Flagstaff workshop are shipped within 24 hours of receipt of your order.  We have located suppliers who drop ship some of our more unique products directly to you, saving you time and shipping costs.  When this is the case, the location the gift is shipped from is always indicated in the shopping cart.  If you need to have your order in a particular location by a particular date, please let us know and we will do our best to accommodate you.  Should air shipping be required to meet your needs, you will be contacted with additional shipping costs for your approval.  

• Our shipping charges are entirely separate from the price of your gift basket.
• Shipping charges will be shown when you select your gift.  They are added to your total in the checkout process.
• We cannot guarantee transit times with any carrier.
• We add "delivery confirmation" to all packages shipped via the US Postal Service, but we cannot guarantee anything over than what the USPS guarantees which is delivery to the specified address.  It is expected that the recipient will have a secure area for mail delivery. The post office states that priority mail delivery is usually 2-3 business days. We use this method for smaller packages for speedier delivery than with UPS; however there is no guarantee by the post office of actual delivery date.
• We will contact you via e-mail or phone if we foresee any shipping delays.
• Shipping delays may occur during holiday seasons.
• Additional lead time may be needed for volume orders.
  
  We ship via DHL, UPS, or US Postal Service 
• Day of shipment, weekends and holidays do not count in transit times.
• UPS and DHL do not deliver on weekends or holidays.

 The map below will give you an idea of shipping time via UPS from our location in Flagstaff, Arizona..  Note, however, that we cannot guarantee transit times with any carrier.  

The shipping times shown above are "business days"  UPS does not pick up or deliver on Saturday, Sunday, and major holidays.   Please confirm your shipping addresses before placing an order.  Incorrect addresses will result in a delay in delivery as well as additional shipping charges which will be charged to your credit card.  If an order is returned for incorrect address and you decide to cancel the order, you will still be responsible for the shipping charges incurred as well as an additional $10 restocking fee.  An order cannot be cancelled once it has been shipped.  

Once a gift has left our company or that of our partners, Shipping charges are non-refundable.

We use USPS Priority Mail for all shipments to a Post Office Box, APO/FPO address, Alaska and Hawaii.  Delivery confirmation is available but online tracking of parcels shipped by Priority Mail is not provided by the Post Office.  

We do not normally ship outside the United States; however we can ship to Canada, Australia and the United Kingdom via Global Priority Mail.  These shipping rates are higher than shipping within the US and will be quoted to you for your approval before shipping.  We cannot guarantee a delivery date since these gifts have to clear customs.

Hand deliveries in Flagstaff Arizona

We make every attempt possible to reach the recipient by phone in order to make a hand delivery in Flagstaff.  We cannot leave food deliveries unless someone is available to accept it or the recipient gives us permission to leave it in a specific place.  There will be no refunds for custom gifts (and all of our gifts are custom) due to our inability to reach the recipient and arrange for delivery.  Two Flagstaff apartment complexes, Woodcrest Apartments and Alpine Ridge Apartments do not cooperate with us for deliveries to their residents. Since we cannot leave gifts in their complex office to be picked up by the resident, no deliveries will be made to these two complexes without prior arrangement with the recipient.