Creative Gifts To Go Policies

In our fourteen years in business, we've never had anyone request a return of a gift basket, however, if you are unhappy with a gift/gift basket, you must notify us within seven days of receipt of your basket or gift.  

All baskets and gifts must be returned to us in their original unopened condition in order to receive a refund.  We will credit the original charge card used in payment for the retail price of the basket/gift minus a 20% restocking fee and minus all shipping/handling charges.  If a basket/gift is returned to us by the shipper due to an invalid or incorrect address, or if the recipient refuses to accept delivery, we will credit your charge card with the retail price of the basket minus the 20% restocking fee minus all shipping fees which includes any fees accessed to us by the carrier for wrong address and return. So, be very sure that the address you provide is accurate.

Our state health department specifies that we cannot accept any opened basket or specialty food product for credit or exchange.  

If your gift is damaged in shipment, please notify us immediately so that we can correct the situation.  You must retain all packing materials and the gift for inspection by the carrier in order to be reimbursed.  Any damaged shipment that was shipped via the U.S. Postal Service must be returned to the post office by you for reimbursement.  We can only reimburse or exchange items that have been verified by the carrier or the US Post Office as being damaged.

Each of our gifts/gift baskets are custom created when you place your order.  If you need to cancel the order, you must notify us immediately.  Once the basket has been created, there will be a 20% restocking fee if you decide to cancel.  Once a gift/basket has been shipped, there can be no cancellation for any reason.  The gift will need to be returned by you in an unopened condition 

Please review our Legal Conditions of Use