Cheesecake Shipping Terms and Conditions

Please read this all the way to the end before ordering

Our cheesecake factory has been shipping cheesecakes via FedEx since 1989. In that time they have seen almost every imaginable delivery outcome, and then some that no one could have possibly envisioned.

It is our goal to make your shopping experience as satisfying as possible. Therefore, we must alert you to the following potential shipping / delivery issues.

Please take a moment to review the following before you place your order.

Thank you, we appreciate your business!

Weather Delays: If your cheesecake is delayed, damaged or never delivered due to severe weather conditions, FedEx will not honor any Guarantees, and therefore neither can we. Your cheesecake travels by airplane in most cases. If the weather delays a fight, or closes an airport, your cheesecake delivery will be delayed. FedEx has no control over the weather, nor does our factory. Therefore there will be no refunds for late delivery due to weather.
Signature Release: Please make sure that somebody will be home to receive the cheesecake!

If FedEx attempts to deliver your cheesecake, and the recipient is not home, they will leave the cheesecake at the door if safe to do so. At that point our liability ends. If for some reason the recipient does not get the cheesecake, we are not liable. It is your responsibility to alert the recipient that a perishable package will be arriving.

We have the Signature Release Program to help you get your cheesecake delivered. Without it, your cheesecake would never get delivered if your recipient works during the day. FedEx would go back 3 days in a row, to find nobody home, and your cheesecake would be spoiled at that point.

It is up to you, as the buyer, to provide us with an address where you know some one will be home to receive the cheesecake. If they work during the day, and you are not sure if they will be at home, we recommend that you ship to a business address. It is your responsibility to alert the recipient that a perishable package will be arriving.

All orders must have the recipient's telephone number and U.S. street address. Products are packaged to stay deliciously fresh and cool for 24-48 hours from time of shipment. However, it is your responsibility to alert the recipient that a perishable package will be arriving.
Incorrect Shipping Information: Incorrect shipping information will most likely result in the product NOT being delivered on the designated day. The cost of any reshipped products due to incorrect address information is the sender's responsibility. Address corrections will be subject to carrier handling or correction fees (approximately $12.50). Therefore, please check all shipping information carefully, especially zip code information.
Shipping to a Business Address: If you are sending your gift to a business or hotel please be aware that our carriers may deliver the package to a shipping and receiving department. Please let your recipient know to expect a perishable package. We are not responsible if the business is closed and the carrier is unable to deliver the package. For business addresses, please include as much information as possible including company name, telephone number, suite or hotel room number, recipient's name and department, if applicable.
Delivery Restrictions: Because our carriers do not deliver on Sunday or Monday, orders will be delivered Tuesday through Saturday (May-Dec), Tues-Fri (Jan-April) Also, our carriers do not deliver on New Years Day, Thanksgiving Day and Christmas Day or the day following these holidays. Our carrier is also closed on 4th July, Memorial Day and Labor Day, and as a result cannot delivery the day following these holidays.
Please be sure that somebody will be home (some time during the delivery day) at the delivery address you provide. We have a signature release (which means that FedEx will attempt delivery, if the recipient is not home they will leave the cheesecake if it is safe to do so) on all cheesecakes. But if the recipient is out of town, or unavailable for several days we can not be responsible for spoiled cheesecakes due to their being away from home. We suggest you ship to a business address if possible, since the chances of getting a signature are greater.
Missing Suite # and Apt. # will result in an Address Correction Fee of $10.00 and in most cases will delay the delivery by a day. If delivery was to be on a Friday, it will be delayed until the following Monday.
Incorrect addresses in most cases will delay the delivery at least one day and will incur a $10.00 Address Correction fee.
Please put a valid DAYTIME telephone number for the recipient. In the event of a delivery or address problem, this could make the difference in getting the cheesecake delivered on time. We will not call the number for any reason, other that to facilitate delivery.
If we ship a cheesecake to the address you provide, and the cheesecake is refused, or undeliverable for any reason, we will make every effort to complete delivery, but you will still be liable the entire purchase price.
When placing your order please give us a valid e-mail address that you check regularly, as well as a phone number where we can reach you during the day. If there is a problem with the order, address or credit card number, we need to be able to contact you. Failure to do this could delay shipment of your Cheesecake. We will not sell or share this info with anyone for any reason. Period.
Orders placed after 9:00 Pacific Time on Thursday, will be shipped on the following Monday unless Saturday Delivery is specified. There are extra charges from FEDEX for Saturday delivery.
Standard Overnight Delivery is not available in some RURAL zip codes. If Standard Overnight is not available, we will ship the cheesecake Priority Overnight and there will be a $5.00 additional fee.
Saturday Delivery is not available to some RURAL zip codes. In this case we will notify you as soon possible.
FedEx does not guarantee any shipments during the last week before Christmas, so therefore we can’t guarantee them either. For 2006 this means any shipment from 12/18 thru 12/23. Please ship your cheesecake early, they can be refrigerated for 5-7 days and frozen for up to 2 months. So why tempt fate?
If you have chosen to have your cheesecake delivered on a Saturday but have NOT chosen the Saturday FedEx shipping option we will automatically include the Saturday FeDex shipping option when we charge your credit card.